We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day conditional return policy on products purchased directly from Alpena.ca.

How to Start a Return

To initiate a return, please email orders@alpena.ca with your order number and a brief description of the issue. Please attach photos of the product.

A member of our team will respond within 24 hours with next steps.

All returns are reviewed on a case-by-case basis and must be approved before being sent back.