We're sorry you were unhappy with your purchase. Please contact us at Orders@Alpena.ca to let us know you wish to return your order.

To return an item to us, we will need your shipping information and notice as to when the package will be ready for pickup at your address. Our customer service team will send you a shipping label and tracking information to attach to the package. It is the customers responsibility to ensure that the package is sufficiently packed and ready for pickup. It will also be the customers responsibility, in this case, to pay for return shipping. Refunds will only be issued once we have received the package at our warehouse.

Warranty replacements will be issued on a case by case basis. To submit a warranty claim, please send a description of your issue to our customer support team CustomerCare@Alpena.ca as well as several pictures (or video) showing the problem and how you have your product(s) wired or installed.

Sometimes we want to take a closer look at a defective product and will request that you return it to us at no cost to you.

To return an item to us, we will need your shipping information and notice as to when the package will be ready for pickup at your address. Our customer service team will send you a shipping label and tracking information to attach to the package. It is the customers responsibility to ensure that the package is sufficiently packed and ready for pickup. In this case, we will pay the return shipping.

In most cases we do not carry replacement parts for our products (see exceptions below). If you have a broken or defective product, we suggest submitting a warranty claim either with us or one of our retailers and you may get your entire product replaced. For more information on how to submit a warranty claim, see the "Warranty Replacements" page.

We do, however, carry replacement parts for the following:
- Wheel Covers (pending stock)
- Spare Remotes
- Mounting Hardware

We are confident our products will live up to your expectations. If, for some reason our product arrives defective or you simply aren't happy with your order, we offer a conditional return policy within 30 days of purchase. If your product is defective, we have a one year conditional warranty - simply contact us either by phone or e-mail and we'll do our best to make it right. We assess returns and warranty claims on a case by case basis.

Dependent upon the product type and situational factors, such as application type or vehicle make and model, Alpena® offers a full return option for unopened and unused product purchased from our website within 30 days. Products must be in their original packaging and the packaging must be intact and not damaged in an unsalable way. Return postage charges will apply and vary based on the product and customer location. The customer is responsible for adequately and safely packaging the item for return – damaged items due to careless packaging and postage methods will not be accepted and/or eligible for a refund.