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Find quick answers to common questions
🔘Quick and Easy Installation: Stretchable design allows you to install it effortlessly—no tools required.
🔘Anti-Slip Grip: Drive confidently with a soft PVC surface designed to prevent slipping, even in humid or wet conditions.
🔘High-Quality PVC Material: Made from durable, waterproof PVC that ensures long-lasting use and easy maintenance—just wipe clean and it’s as good as new.
🔘Sleek Finish: Choose from a matte or semi-gloss finish, adding a touch of elegance and refinement to your vehicle.
🔘Universal Fit: Designed to fit most standard car steering wheels, offering a snug and secure fit every time.
FAQs
Product & Usage
1. Are your products compatible with all vehicles?
Our products are designed to fit a wide range of vehicles. However, compatibility may vary depending on the model, year, and trim of your vehicle. We recommend checking the product description, sizing details, or fitment guide before purchasing to ensure the best fit.
2. Do your products come with installation instructions?
Yes, most of our products include installation instructions or user guides. When available, you can download the instruction manual directly from the product page. Many of our products are designed for quick and easy installation with minimal tools required.
3. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible with your order details and photos of the issue. We will review the case and arrange a replacement or refund according to our return policy.
Warranty & Guarantee
1. What does the Alpena limited warranty cover?
Alpena® products are covered by a one (1) year limited warranty from the date of purchase against defects in materials or workmanship. This warranty applies to the original owner only and requires valid proof of purchase. Normal wear and tear, improper installation, misuse, abuse, modifications, accidents, or use beyond the intended purpose are not covered.
2. How do I submit a warranty claim and what happens next?
If you believe your product is defective, please contact our support team and follow the provided return instructions. Once the product is reviewed and approved, we will issue a replacement at no cost for shipping the new item. Please note that customers are responsible for return shipping of the defective product. If a replacement is unavailable due to product updates or availability, a store credit may be issued instead.
3. Are there any limitations or exclusions under the warranty?
Yes. Implied warranties (such as merchantability or fitness for a specific purpose) are limited to one year where permitted by law. Alpena® is not responsible for incidental, consequential, or special damages related to product use. Warranty rights may vary depending on your location and local regulations.
Purchasing & Support
1. How fast is shipping and delivery?
Orders ship within 24 hours, and delivery typically takes 3–5 business days.
2. Do you offer bulk or corporate purchasing options?
Yes, Alpena provides special pricing and packages for business or team orders. Please reach out to orders@alpena.ca
3. How can I contact customer support if I need help?
You can reach our support team by email or phone —
Telephone: 905-451-4611 TollFree: 1-800-387-3217
Email: Orders@alpena.ca
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