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FREQUENTLY ASKED QUESTIONS
The product I bought is defective. What can I do?

Please contact our customer service line and we will do our best to solve the problem in a timely manner.

What retailers sell Alpena products?

Alpena products are available at major auto retailers and mass market retailers.

Where can I find installation instructions for my product?

Installation instructions are found on the inside of every package – if you require a duplicate copy instructions will soon be located on our website or you may contact our Customer Care line.

Where can I find detailed warranty information on my product?

We provide warranty policy to our retailers. Our retailers have individual warranty policies so please contact customer service for further information.

How can I get in touch with the manufacturer?

If you would like to contact us, use either the "Contact Us" or “Tell Us” dependent upon situation.

Can I sell or distribute Alpena products?

Please use the "Contact Us" form or call toll free 1-800-387-3217 for U.S. and Canada - International Calls (Outside U.S. and Canada) - Call (905) 451-4611

I can’t find Alpena products in my area. Can I buy online?

Absolutely, Alpena distributes to online retailers such as AutoZone, Advance Auto Parts, Pep Boys, Wal-Mart (US & Canada), Canadian Tire and Amazon.com

 

 
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